Exchange Policy

Exchanges

We want you to love your Bambina pieces. Please read this policy carefully before submitting an exchange request.

Bambina offers exchanges for eligible items only. We do not offer refunds for change-of-mind purchases, colour preferences or other non-fault-related reasons.

Exchange Window

Exchange requests must be submitted within 10 working days from the date your order is received. Requests submitted after 10 working days will not be accepted.

Exchange Eligibility

Exchanges are only available for eligible products where a different size is available.

To be eligible for an exchange:

  • The exchange request must be submitted within the exchange window.
  • The requested replacement size must be available in stock.
  • The item must meet all item condition requirements.

Please note:

  • Exchanges are only available for size changes.
  • Products that are only available in one size are not eligible for exchange.
  • Exchanges for colour preference, design preference, style preference, or change of mind are not accepted.

Sale & Promotional Items

All items purchased during sales, promotions, clearance campaigns, bundle offers, or any discounted period are considered final sale.

Sale and promotional items are not eligible for exchanges. Please ensure you have selected the correct size, colour, and design before completing your purchase.

In-Person Purchases at Events & Pop-Up Booths

For purchases made at Bambina events, pop-up booths, markets, or physical sales locations:

  • Customers are encouraged to check their item, size, and colour before completing their purchase.
  • Exchanges are only available during the same event period.
  • Once the event has ended, all in-person purchases are considered final sale and are not eligible for exchange.

Exceptions may only be considered for confirmed manufacturing defects.

Item Condition

To be eligible for an exchange, items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags attached

Items that do not meet these conditions will not be accepted.

How to Request an Exchange

All exchange requests must be submitted through your Bambina Customer Account.

Please refer to the steps outlined below.

Approval Process

Submitting an exchange request does not guarantee approval. Our team will review each request based on this Exchange Policy.

Please do not send your item back until your exchange request has been approved and return instructions have been provided by Bambina.

Items sent back without prior approval may not be accepted.

Exchange Method

Approved exchanges can be completed by:

  • Returning the item via courier (customer bears shipping costs), or
  • Exchanging the item at our physical store (subject to prior arrangement with our Customer Care team).

Return Shipping & Costs

For approved exchanges:

  • Customers are responsible for the cost of returning the item to Bambina.
  • Customers are responsible for the shipping cost of the replacement item.
  • All return shipments must be sent using a trackable courier service.
  • Customers are responsible for their parcel until it safely reaches Bambina.

Our team will contact you to arrange payment for the replacement shipping fee via EasyParcel.

Stock Availability

All exchanges are subject to stock availability.

Bambina does not guarantee availability of:

  • Sizes
  • Colours
  • Designs

If the requested replacement is unavailable, store credit may be issued where applicable.

If Exchange Is Not Available

If an eligible exchange cannot be fulfilled due to stock availability, a store credit of equal item value may be issued.

Store credit:

  • Is non-refundable
  • Excludes delivery fees
  • Can be used for future purchases

Refund Policy

Bambina does not offer refunds.

Approved requests will be resolved through:

  • An eligible exchange, or
  • Store credit where applicable

Faulty, Damaged or Defective Items

We take great care in ensuring every Bambina piece meets our quality standards.

If you believe you have received an item with a manufacturing defect, please contact us within 7 days of receiving your order.

Please contact us at support@bambina.my with:

  • Your order number
  • Clear photos of the item, including the affected area
  • A brief description of the issue

Our team will review your case and, if the issue is determined to be a manufacturing defect, we will provide an appropriate resolution, which may include:

  • A replacement (subject to stock availability), or
  • Store credit where applicable

Please note that damage caused by normal wear and tear, accidental damage, improper washing, ironing, or misuse is not considered a manufacturing defect.


Exchange Process

Step 1: Submit Your Exchange Request

To submit an exchange request:

  1. Log in to your Bambina Customer Account.
  2. Select the order you wish to exchange.
  3. Click the "Return" button on your order.
  4. Select the item(s) you wish to exchange.
  5. Select your exchange reason.
  6. In the Notes section, please include your preferred replacement details:
  • Product name
  • Size

Example:
"I would like to exchange for the same design in size Shmoll."

Please ensure your request includes sufficient details. Requests without a specified replacement item may be delayed or declined.

Step 2: Wait for Approval

Our team will review your request within 2–3 working days. If approved, you will receive instructions on how to return your item. Please do not send your item before receiving approval from Bambina.

Step 3: Return Your Approved Item

Once approved, please return your item using a trackable courier service to:

Bambina
B1-03-05, Temasya 8
Jln Doktor U1/67, Kawasan Perindustrian Temasya
40150 Shah Alam, Selangor
Malaysia

+60 11-3312 8902

Step 4: Inspection & Processing

Once your item is received at our studio, please allow 3–5 working days for inspection and processing.

Items that do not meet our exchange requirements may be rejected.

Step 5: Outcome

Once approved:

  • Your exchange will be processed, subject to stock availability.
  • If the requested replacement is unavailable, store credit may be issued where applicable.

Bambina's Right to Review

Bambina reserves the right to approve or reject any exchange request that does not meet the requirements outlined in this policy.

Submission of an exchange request does not guarantee approval.

Bambina also reserves the right to inspect all returned items, request additional information, and make the final decision regarding exchange eligibility.