Frequently asked questions

Fabric Care - How should I care for my Bambina pieces?

To keep your Bambina pieces looking and feeling beautiful for longer, we recommend following the care instructions below:

  • Hand wash or use a gentle machine wash cycle with cold water
  • Use mild detergent only. Do not use harsh chemicals or bleach
  • Avoid wringing, twisting or soaking for long periods
  • Do not tumble dry; air dry in a shaded area instead
  • Iron on a low heat setting, preferably on the reverse side of the fabric

Please note that natural fabrics and delicate materials may experience slight changes over time with regular wear and washing. Proper care helps maintain the quality, shape, and longevity of your garments.

Exchanges - Can I return or exchange my order?

Bambina does not offer refunds. Eligible items may be exchanged according to our Exchange Policy.

To be eligible for an exchange, items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags attached

Items that do not meet these conditions will be rejected.

Please note:

  • Exchanges are only available for eligible products where a different size is available.
  • We do not accept exchanges for colour preference, design preference, or change of mind.
  • Sale and promotional items are strictly not eligible for exchange.
Exchanges - How do I request an exchange?

All exchange requests must be submitted through your Bambina Customer Account.

To request an exchange:

  1. Log in to your account.
  2. Select the order you wish to exchange.
  3. Click the "Return" button.
  4. Select your item and exchange reason.
  5. Include your preferred replacement details in the Notes section (product name and size if applicable).

Please wait for Bambina’s approval before sending your item back.

Requests made via Instagram DM, WhatsApp, or email cannot be processed.
Exchanges - How many days do I have to request an exchange?

Exchange requests must be submitted within 10 working days from the date you received your order.
Exchanges - Who pays for return shipping?

Customers are responsible for all shipping costs related to exchanges.

This includes:

  • The shipping cost to return the original item to Bambina.
  • The shipping cost for Bambina to send the exchanged item back to you.

Once your exchange has been approved, our team will contact you to arrange payment for the outgoing delivery before the replacement item is shipped.

We recommend using a trackable courier service when returning your parcel, as Bambina is not responsible for items lost or damaged during transit.
Exchanges - Can I exchange an item for a different colour or design?

No. Exchanges are only available for size changes on eligible products where another size is available.

We do not accept exchanges for colour preference, design preference, or change of mind.
Exchanges - Can I exchange an item purchased during a sale or promotion?

No. Items purchased during sales, promotions, clearance campaigns, bundle offers, or discounted periods are considered final sale and are not eligible for exchange.
Exchanges - Can I exchange items purchased at an event or pop-up booth?

For purchases made at Bambina events, pop-up booths, or markets, exchanges are only available during the same event period.

Once the event has ended, in-person purchases are considered final sale, except for confirmed manufacturing defects.
Exchanges - What should I do if I receive a damaged item or notice a defect?

We're so sorry to hear that.

If you believe your item has a manufacturing defect, please contact us at support@bambina.my within 7 days of receiving your order with:

  • Your order number
  • Clear photos of the item, including the affected area
  • A brief description of the issue

Our team will review your case and, if the issue is determined to be a manufacturing defect, we'll work with you to provide an appropriate resolution, which may include a replacement (subject to stock availability), or store credit where applicable.

Please note that damage caused by normal wear and tear, accidental damage, improper washing, ironing, or misuse is not considered a manufacturing defect.
Exchanges - I received the wrong item, size or colour. What should I do?

If you've received an incorrect item, size or colour due to an error on our end, we're truly sorry.

Please contact us at support@bambina.my within 7 days of receiving your parcel and include:

  • Your order number
  • A photo of the item(s) received
  • A photo of the packing slip (if available)

Once verified, we'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

If the mistake was made by Bambina, we will bear the shipping costs for both the return of the incorrect item and the delivery of the replacement item.
Sizing - How do I choose my size?

Bambina pieces are designed with our signature oversized silhouette, so we always recommend checking your body measurements instead of choosing based on your usual clothing size.

The three most important measurements are:

  • Height
  • Chest
  • Hips

As a general guide in terms of height:

  • 148 – 155 cm: Xshmoll
  • 156 – 165 cm: Shmoll
  • 166 cm & above: Loose

This is only a general recommendation. Your bust, waist and hip measurements should always be the main deciding factor.

Please refer to the size chart on each product page to find your best fit.
Sizing - I'm between sizes. Which one should I choose?

If you're between sizes, we recommend choosing based on your bust and hip measurements, as these usually provide the best fit.

If you prefer a more oversized look, you may also size up.
Sizing - I'm still unsure about sizing.

We're happy to help!

Email us at support@bambina.my or send us a DM on Instagram with:

  • Your height
  • Chest measurement
  • Hip measurement

Our team will recommend the most suitable size for you.
Orders & Shipping - Can I edit or cancel my order after I have checked out?

Unfortunately, we’re unable to edit or cancel orders once they have been placed, as our team begins processing them as quickly as possible.

Important before checking out: Please ensure your item(s), size(s), colour(s), and shipping details are correct before completing your purchase.

Orders & Shipping - How long will it take for my order to be shipped?

Orders are processed within 1 – 3 working days after payment has been received.

Please note that during collection launches, festive seasons or promotional campaigns, processing may take a little longer.
Orders & Shipping - How long does delivery take?

Estimated delivery times:

West Malaysia
1 – 5 working days after dispatch

East Malaysia
3 – 10 working days after dispatch

International delivery times vary depending on the destination and customs clearance.
Orders & Shipping - Do you ship internationally?

Yes! We currently ship to selected countries across Asia, Oceania, Europe, North America and Africa. Please refer to our Shipping Policy here.

If your country isn't listed at checkout, feel free to contact us and we'll see if shipping can be arranged.
Orders & Shipping - How much is shipping?

Shipping charges are calculated automatically at checkout based on your delivery address and parcel weight.
Orders & Shipping - How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.