Return & Exchange Policy

We want you to love your Bambina pieces. Please read the policy below carefully before submitting an exchange request.

Exchange Window

  • Exchanges are allowed within 10 working days from the purchase date.
  • Requests submitted after 10 working days will not be accepted.

Item Condition

  • Items must be:
    1. Unworn
    2. Unwashed
    3. Unaltered
    4. With original tags attached
  • Items that do not meet these conditions will be rejected.

How to Request an Exchange

  • All exchange requests must be submitted via our Exchange & Return Form.
  • Requests via WhatsApp, Instagram DM, or email will not be processed.

Exchange Method

  • Approved exchanges can be:
    1. Returned via courier (customer bears shipping cost), or
    2. Exchanged at our physical store  (To contact our care service)

Stock Availability

  • Exchanges are subject to stock availability.
  • We do not guarantee availability of sizes, colours, or designs.

If Exchange Is Not Available

  • A store credit of equal item value will be issued.
  • Store credit:
    1. Is non-refundable
    2. Excludes delivery fees
    3. Can be used for future purchases

Refund Policy

  • Bambina does not offer refunds. Approved requests will be resolved via exchange or store credit only.

Non-Returnable Items

  • Sale and clearance items
  • Accessories / innerwear (if applicable)
  • Custom or altered items

Steps to Return / Exchange

Step 1: Submit the Exchange & Return Form
 All requests must be submitted via our Exchange & Return Form.
 Requests via WhatsApp, Instagram DM, or email will not be processed.

Step 2: Return Your Item
 Upon submitting the form, kindly return your item to us immediately using a trackable courier service.

Here is our address:

Bambina Bambino
B1-03-05, Temasya 8 
Jln Doktor U1/67, Kawasan Perindustrian Temasya, 
40150 Shah Alam, Selangor
Glenmarie Shah Alam.

+60 11-3312 8902

Please note:

  • All return shipments are sent at the customer’s own responsibility and risk
  • Bambina will only process the exchange or store credit after the item has been received and inspected at our studio
  • Our team will contact you to arrange payment for the return shipping fee via EasyParcel

Step 3: Processing Period
 Once your item is received at our studio, please allow 3–5 working days for processing.

Step 4: Outcome

  • Exchanges are subject to stock availability and are not guaranteed
  • If the requested item is unavailable, a store credit of equal value will be issued for future use
FILL RETURN FORM